FAQ + Care Info
We accept all major credit cards, as well as PayPal, Apple Pay and Google Pay. Payments are made to WineCountryResources.com LLC, our parent company.
Send us an email using our Contact Form or, message us using Facebook Messenger, and we’ll be happy to assist you with any questions.
We currently are located in California, so if you are having an order delivered to California, we are required to apply a sales tax at checkout.
Absolutely, reach out to us using our Contact Form, and we will include your message on a handwritten note card.
All orders (not including pre-orders and custom pieces) take 1-3 business days to process before shipment, but we do our best to ship out asap. Orders are typically shipped via USPS priority mail which is designated 1-3 day delivery, however, it is subject to USPS timelines.
**All pre-order and custom pieces can take a few weeks for completion. If you need it by a specific date, please reach out to us via our contact form.
At this time we do not direct-ship internationally.
We suggest services such as Shipito or ShopMate (Australia) that provides you with a personal US address that you can use when checking out on our website. We will ship your product(s) to this address, and when the company receives it they will then forward it to its final destination.
At this time we do not require a signature upon delivery.
The perfect sized ring is best found by trying on the rings personally. We offer ring sizes from 5-14 including half sizes in most styles.
We created a blog post that includes 5 ways to find your ring size, that typically gets you pretty close, and if you are lucky, may give you the perfect size to order.
We offer exchanges of unworn rings within two weeks of purchase, however if you need longer, please send us a message with your request.
We offer a replacement option on our Heritage Collection wine barrel rings. Please register your purchase as well as learn more about the offer on our Cask Warranty page.
Our products are made in Napa California.
Our jewelry from our Heritage Collection can be maintained with a non-abrasive cleaner.
Protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Although not common, tungsten can shatter with extreme temperature variances or strong impact.
Plated jewelry can become tarnished over time and use.
It is important to remember perfumes, cosmetics, ultrasonic cleaning and household chemicals can damage jewelry.
Jewelry storage is important as well. Between wearings, we recommend that you make sure it has been wiped down from oils and is dry and that you place it back in its original case or another suitably lined box or pouch.
Yes, we do offer wholesale to appropriate retailers. To learn more and apply please visit our Cask Wholesale page.
There is! Not that many people have ever seen jewelry and gifts such as our made from a wine barrel. We are looking to spread the word and are in need of great photos. If you would like to work with us, let us know by filling out our form on our Brand Partner page.